Frequently Asked Questions
You have questions, We have answers.
Placing an Order
How long is your turn-around time?
We ask for a week (five business days) for most items before they're ready to
Can I have it tomorrow?
You're our top priority at Awards of Excellence, and we will do our best to get
you your item by the time you need it. Rush charges may apply.
What We Can Engrave
Can I bring in my own item for engraving?
We would be happy to engrave your item if possible. Please call or bring in
the item to see if it’s something that will work with our machines.
Can I get custom items?
Absolutely! At Awards of Excellence, we pride ourselves on offering specialty
Can you engrave my gun?
No. For legal and safety reasons, we cannot engrave any part of a firearm.
Do you offer more than what's on your website?
Yes! We're starting out small on our website and are looking to continually
Custom Images & Designs
Can I get my logo engraved?
Yes. The best way is to provide a digital vector file (.ai, .eps, .cdr, .pdf, .dwg).
Where do I send my files?
There are two easy ways to send us your files. You can either e-mail them to us
What fonts do you offer?We have thousands of fonts, but only offer a few
Pricing & Payment
Do you charge per word or per line?
Neither. We charge based on the product or the area that will be
Will you ship my order?
We would be more than happy to ship your items anywhere in the
What forms of payment do you accept?
We accept cash, personal and company checks, and credit cards,
There are no returns on custom items. During the online checkout process,
We do not sell, distribute, or release any of your information to third parties.
If you still have questions, feel free to send them to us at firstname.lastname@example.org and we’ll respond within 24 hours.